smartcodSMART COD PRO · Included in every PRO plan
Know why checkout made that decision.
See the matched rule, delivery-history context and protection action together. Investigate a result without guessing.
How it works
From “COD disappeared” to a specific explanation.
A checkout result can come from a normal rule, delivery history, a positive-history allowance or an available ML decision. Without an audit, those causes look similar from the outside. PRO records the original decision with the relevant context, so you can investigate what happened instead of changing settings blindly.
Read the recorded action together with the settings revision, local and network checks, matched rules and history overrides. When ML information is available, the audit includes its recorded status, score or factors. An entry remains a record of that moment; later settings changes do not rewrite the original decision.
Your checkout, your rules
Understand what matched and what actually applied.
A condition can be satisfied without determining the final result because another rule has priority. A positive-history allowance may be met while a separate product restriction still hides COD. The audit keeps these explanations separate instead of reducing everything to a single unexplained risk label.
Filter decisions by date, action and whether an order is linked. Follow the order link when one exists. A recorded checkout decision without a linked order can belong to an abandoned checkout; it does not by itself prove that an order or payment was completed.
In practice
Example scenarios
Illustrative rules and amounts. You choose the values that fit your store.
| When this happens | Your chosen result |
|---|---|
| A shipping or product restriction matches | Inspect the matched checkout rule rather than assuming the network caused the result. |
| Positive-history allowance is satisfied, but COD is still hidden | Check which independent restriction or higher-priority decision actually applied. |
| The entry says local-only history | The network was not evaluated for that decision; this is different from a negative network result. |
What the customer experiences
The audit is a merchant tool, not an extra step for the shopper. The customer sees the resulting payment options or protection action; you get the explanation in your account and in WooCommerce → Smart COD PRO.
Settings & setup
Set it up in your store
After saving your settings, run a matching and a non-matching checkout test. Open the corresponding decisions, inspect the reasons and adjust the relevant rule or threshold. The interactive example below shows the kind of explanation you can explore without accessing real customer data.
Decision audit
Every decision. A clear reason.
From checkout to order: filter your decision history and open the exact checks behind each result.
Audit settingsTry the filters. Open a decision to see why.
Choose a start date on or before the end date.
COD hiddenDelivery-history threshold reachedCheckout only
The combined store and eligible network history reached the store’s saved failure threshold. No successful-delivery allowance applied.
- History scope
- Store + eligible network
- Failure threshold
- Reached
- Successful-delivery allowance
- Not applied
- ML contribution
- Not used
COD availableSuccessful deliveries allowed CODOrder linked
The history threshold was reached, but the customer’s successful delivery rate met the store’s allowance. No other restriction matched, so COD remained available.
- Failure threshold
- Reached
- Successful delivery rate
- 90% · minimum 80%
- Successful-delivery allowance
- Applied
- ML contribution
- Not used
COD hiddenA checkout restriction matchedCheckout only
The cart weighed 24 kg. Restriction rule 1 hides COD above 20 kg, so this checkout matched the saved rule.
- Cart weight
- 24 kg
- Saved condition
- Above 20 kg
- Rule result
- Matched
- ML contribution
- Not used
Deposit requiredAdvance-payment rule matchedOrder linked
The saved advance-payment rule matched this €150 order. The customer pays €15 online and the remaining €135 on delivery.
- Order total
- €150.00
- Advance payment
- 10% · €15.00
- Payable on delivery
- €135.00
- Rule result
- Matched
Email verification requiredEmail confirmation requestedOrder linked
Email verification was enabled for COD. The customer was asked to enter a code before continuing. This confirms access to the email inbox.
- Verification step
- One-time email code
- Saved setting
- COD email verification on
- What is confirmed
- Access to the inbox
- ML contribution
- Not used
No examples match these filters. Reset to see all five decisions.
Each entry keeps the checks recorded at decision time.
Your account + WooCommerceQuestions about this feature
Does editing settings change old audit entries?
No. Audit entries preserve the original recorded decision and its context.
Can I inspect a checkout that did not become an order?
A recorded decision may be available without a linked order. Use the linked/unlinked filter and read it as a checkout decision, not proof of a completed purchase.