SMART COD PRO · Last updated · 22 October 2026

Service terms

The conditions for using the Smart COD PRO merchant service and WooCommerce plugin.

Provider and scope

Smart COD PRO is provided by the business trading as Excellum, whose full legal identity and registered address are stated above. The service is intended for merchants operating online stores. These terms cover the hosted service, account and plugin connection; your store remains responsible for its own sales to shoppers.

What the service does

You configure COD restrictions, fees, advance payments and delivery-history rules. The server evaluates the supplied checkout context. Courier lookups require supported tracking and may be unavailable or inconclusive. A cancellation is not proof of refusal; a return does not establish its cause. The decision record identifies the checks and any ML score used. The service supplies decision support and does not guarantee payment, delivery or prevention of losses. For new service subscriptions, network participation and the recording of eligible COD order history are included in the service described by these terms; there is no separate plugin opt-in switch. Protection coverage controls which history is used for checkout decisions, not whether eligible order history is contributed. Updating an existing PRO installation does not change its historical sharing choice: installations without a previous affirmative opt-in start with history protection disabled and do not begin sharing automatically. You can stop network participation in the plugin under Data & network and save the change. This stops new order-history contributions, use of other stores’ history and ML; COD restrictions, fees, advance payments and email verification remain available. Existing records follow the retention terms. You can later rejoin by undoing this setting and saving; full protection must then be selected separately.

Plans, trial and taxes

Prices exclude VAT; applicable tax and totals are determined at checkout from billing country and customer status. Checkout states the billing interval, store allowance, trial end and whether a card is required. An eligible seven-day trial is not a payment. Without a payment method, the trial ends without a charge. If you add a payment method, the subscription is charged at the displayed price when the trial ends unless you cancel first. Existing trials retain the conditions confirmed at their start. The account and billing portal show current dates and status.

Renewals and cancellation

Subscriptions renew at the disclosed interval until cancelled. Cancellation normally stops the next renewal and preserves access until the paid period ends. Plan and interval changes take effect as shown in the confirmation screen; an upgrade requiring payment is not activated until payment succeeds. A downgrade can reduce available store places. Review pending changes in the account. Detailed examples are in the FAQ.

Existing PRO licences

Where the migration offer is available, verify the email and License/API key of an eligible yearly PRO license at checkout and select a Smart COD PRO plan. A card is required. The first charge is scheduled at the verified PRO expiry; the subscription then renews at the selected interval unless cancelled earlier. PayPal PRO renewal remains separate and is not cancelled automatically. Cancel one of the two subscriptions before the period ends if you do not want both to renew. Compatible settings are prepared for review before saving. The previous Smart COD plugin is deactivated only after Smart COD PRO settings are saved successfully; saved settings and WooCommerce orders are retained.

Merchant responsibilities

Protect account credentials, connect only stores you are authorised to manage, supply accurate data and test settings before relying on them. Maintain an appropriate legal basis, shopper notices and any required processing arrangements for each purpose, including network participation. Do not probe people’s identifiers, create blacklists for unrelated uses or submit unlawful content. Provide a suitable route for reviewing and challenging checkout outcomes. The network notice and legitimate-interest assessment explain the protection purposes and safeguards.

Availability, support and suspension

Support conversations and private attachments are available in the account portal. Do not upload passwords, API keys, card details or unnecessary shopper data. Service, payment-provider and courier availability can be interrupted. No specific response time or uninterrupted availability is guaranteed unless separately agreed. We may proportionately restrict unlawful use, security abuse or access without a valid entitlement, with notice where practicable. A verified store connection and an active subscription are separate states.

Refunds, liability and mandatory rights

Full refund of your first annual purchase when requested within 14 calendar days of the first successful payment. Guarantee terms apply. Applies only to your first new annual PRO licence purchase. Renewals, plan upgrades and subsequent licence purchases by the same customer are excluded. Available once per customer or business. A different email address, account or plan does not create another entitlement to the commercial guarantee after a previous refund. Email info@woosmartcod.com within 14 calendar days of the first successful payment, using the purchase email address and including the order or transaction reference. The full amount paid for the eligible purchase, including applicable VAT, is refunded to the original payment method, without an administration-fee deduction. Once the refund is completed, the related licence and its renewal are cancelled. Rights to use that licence and its associated PRO services, updates and support end. Cancelling automatic renewal does not request a refund. A guarantee refund must be requested separately within the deadline above. These restrictions apply only to the voluntary commercial guarantee. They do not limit any mandatory withdrawal, conformity or refund rights under applicable law.

Changes to these terms

The date above identifies the current published text. Material changes will be communicated before taking effect, with their effective date and any choices required by law. Where fresh acceptance is required, it will be requested explicitly. Publication alone does not retrospectively change a previous acceptance record or remove accrued rights. Changes to processing purposes are also reflected in the relevant privacy information.