Delivery history & network

Protection scope

Default: your store + network. Choose local only to evaluate your own store, or local + network to include eligible history from other stores in the same country network. This setting does not erase history.

Minimum qualifying failures

Default: 1; minimum: 1. Protection applies when eligible failures reach this number. Cancelled does not automatically mean uncollected. Collecting an order event is not the same as counting it negatively. For new physical COD cancellations, dispatch evidence may qualify (tracking, a previous completion or a shipped/fulfilled status). Without dispatch evidence, the fallback requires no tracking integration, at least 24 hours from creation to cancellation and a previous processing/completed/shipped/fulfilled status (including partial shipment/fulfilment). The time rule is an eligibility fallback, not proof of courier non-delivery. A quick cancellation alone is not a negative finding.

Reliable customer override

Default: on. A sufficient success rate can override a history-based restriction. It does not override checkout restriction rules or an active ML decision.

Minimum successful COD rate (%)

Default: 90%; range: 50–100%. At 90%, 9 successful and 1 qualifying failed order satisfy this override. At 100%, it cannot override a qualifying failure. Pending orders do not count. WooCommerce completion is a recorded outcome, not independent proof of courier delivery.

Consecutive success override

Default: off. Enables a separate history override for known successful physical COD orders after the most recent qualifying failure. It does not override other checkout rules or ML.

Minimum consecutive successes

Default: 3; range: 1–1000. Example: a qualifying failure followed by 3 known completions meets a threshold of 3. A newer qualifying failure resets the run. Unknown failure dates cannot qualify for this override. If both history overrides qualify, the success-rate override is recorded as applied.

Action for qualifying history

Default: hide COD. Alternatives: require a deposit or verify email. Deposits require advance payments to be enabled and an allowed online payment method. A checkout hide rule takes priority; a success override does not remove it.

History deposit amount

The UI suggests 10%; this does not enable a deposit by itself. Choose a fixed amount or percentage of the final order total. This amount is separate from the ML deposit. For a €100 total, 10% means €10 online and €90 on delivery.